Why is the booking confirmation fee required?

Service appointments require dedicated time, travel, and preparation. The booking confirmation helps protect scheduled time and maintain reliable service for all clients

When is payment due?

Service payments are due at the time of service unless otherwise arranged for recurring or commercial accounts.

Can I reschedule my appointment?

Yes. Appointment changes may be made based on availability. We recommend providing as much notice as possible to adjust scheduling.

What should I do before my service?

We recommend:

• Providing access to the space

• Identifying any restricted areas

• Securing sensitive items if needed

• Noting any priority areas in advance

Do you reorganize spaces?

We maintain existing organization systems and return items to obvious placement. Full reorganization is not included unless requested as an add-on.

Are there services you do not provide?

Yes. Services do not include:

• Appliance interiors (unless added)

• Laundry services

• Interior cabinets or drawers

• Hoarding or excessive clutter conditions

• Structural damage or repair-related cleaning

Do I need to be present during the service?

No, as long as access is arranged in advance. For offices and businesses, we coordinate around your operating hours when possible.

Do you bring your own supplies?

Yes. All necessary equipment and supplies are provided unless otherwise discussed.

How do add-ons work?

Add-ons allow you to customize your service by selecting specific areas that need extra attention. They can be scheduled per visit or included in your recurring service plan.

Do you offer recurring services?

Yes. Recurring care is available and recommended for maintaining a consistent, livable space over time.

How do I book a service?

You can book by phone, text, or through the website. A scheduled appointment is required for all services.

Is there a booking fee?

Yes. A $100 booking confirmation fee is required to reserve your appointment.

This fee: (use changes for recurring service clients)

• secures your scheduled service time

• allows preparation for your visit

• is separate from the service cost

• is not applied toward the final payment

What areas do you service?

Anchorage, Alaska and surrounding areas.

What services do you offer?

White Fox Cleaning & Detailing Co. provides care for homes, offices and businesses, vehicle interiors, and yard spaces. Services are structured into three tiers: Surface Care, Deep Care, and Premium.

How do I choose the right service level?

Surface Care is best for routine upkeep.
Deep Care is used for first visits or when a space needs a reset.
Premium provides a higher level of detail and consistency.

If you’re unsure, we can guide you based on the condition of your space.

Is Deep Care required for first visits?

In most cases, yes. Deep Care is typically used to establish a clean, livable baseline, especially for first visits or when service has been spaced more than two months apart.

What is a Client Care Profile?

A Client Care Profile is an internal reference used to maintain consistency across visits. It helps us understand your space, priorities, and preferences so future services run smoothly without repeated instruction.

What does “time allowance” mean?

Each service tier is structured around a realistic time range. Work is completed within that time based on priority areas and visible condition to ensure quality results.

What happens if everything can’t be completed?

If a service reaches its time or scope limit, remaining tasks may be addressed during a future visit or at an adjusted service level or add-on.