🔒 Client Responsibilities & Preparation

To ensure safe, effective, and professional service, clients are responsible for preparing the space and communicating key information in advance.

💎 Valuables, Fragile Items & Special Areas

Please secure all valuables, fragile items, and sensitive materials prior to service.

If any items or areas require special care, notify us before service begins by providing:

• written notes

• email or text communication

• photographs

• or detailed descriptions

All information should be brought to the attention of the Head of House / Housekeeper in Charge to ensure proper safety and precautionary procedures are followed.

📋 Expectations, Preferences & Priority Zones

To avoid misunderstandings, clients should clearly communicate:

• desired frequency of cleaning

• types of tasks to be performed

• specific needs or preferences

• priority areas and off-limit zones

Undisclosed expectations are not assumed to be included in the service.

🧴 Supplies, Products & Special Materials

White Fox provides standard professional cleaning supplies.

If your space includes:

• specialty materials

• preferred cleaning products

• allergy sensitivities

• or surfaces requiring specific tools or equipment

please notify us prior to the scheduled start time.
Client-provided products or tools must be safe, functional, and appropriate for use

🚪 Access, Entry & Safety Information

Clients are responsible for no providing:

• timely access to the workspace

• points of entry and exit

• gate, parking, or building instructions

Please inform staff of any safety concerns, including:

• household allergies

• pets

• hazardous materials

• unstable furniture or fixtures

• fragile or high-risk areas

Cooperation is required to ensure duties can be performed safely.

💬 Communication & Feedback

Open communication helps ensure quality service.

Clients are encouraged to:

• confirm understanding of agreed-upon tasks

• raise questions or concerns promptly

• provide feedback following service

Reviews help maintain standards and identify opportunities for improvement.

🔄 Long-Term Service Planning

Consider the ongoing needs of your home or establishment, including:

• recommended frequency of deep or restorative cleaning

• seasonal or periodic services

• specialized care for certain spaces

Advance planning helps ensure proper scheduling and staffing.